Customer Experience

United Airlines’ Maggie Schmerin: We’re Turning ‘Connections’ Into Brand Loyalty Moments
5 Nov 2025
Empathy, Transparency and Timing Build Better Advertising Outcomes: Digitas’ Kelley Rapport
28 Oct 2025
For Roku, the Streaming Ad Revolution Starts on the Home Screen
28 Oct 2025
Epsilon’s Adam Skinner: Connected Identity Prevents Post-Purchase Ad Bombardment
26 Oct 2025
For Uber Advertising, the Journey Is the Destination
22 Oct 2025
In-Store Retail Media Is ‘Where the Puck is Going,’ Says T-Mobile’s Cherian Thomas
20 Oct 2025
Dollar General’s DG Media Network Expands Data Collaboration and Personalization Efforts
19 Oct 2025
Connecting Commerce to Storytelling: How Dick’s Sporting Goods Is Redefining In-Store Media
14 Oct 2025
Epsilon’s Heather Campain: Identity Resolution Transforms Transactional Relationships Into Personal Connections
7 Oct 2025
Brand Authenticity and Storytelling Help to Drive Patient Action: Questex’s Ayla Ellison
5 Oct 2025
Givsly’s Hickey: Kindness Is the Strategy, Sales Are the KPI
1 Oct 2025
Walgreens’ Kelly Torgeson: Stores Are Media Channels That Transform Shopping Into Brand Experiences
29 Sep 2025
Retail Media Needs to Go Beyond Price to Personalization: Acxiom IPG’s Elizabeth Donovan
16 Sep 2025
Why the Physical Store Deserves Center Stage in Commerce Media
8 Sep 2025
Agentic AI Drives Smarter Commerce for Brands: IPG Mediabrands’ Amie Owens
2 Sep 2025
AI Is the ‘Superpower’ for the Next Generation of Marketers: Microsoft’s Rukmini Iyer and Choreograph’s Alex Steer
26 Aug 2025
‘Creative Commerce’ Succeeds by Merging Culture, Data and Shopping: Experts from The Trade Desk, WPP, PayPal
24 Aug 2025
TelevisaUnivision’s Tim Natividad on Elevating Hispanic Media: ‘We Represent a 360-Degree Solution for Brands’
20 Aug 2025
Magnite’s Cassidy Diamond: Pause Ads and Interactive Overlays Unlock CTV Commerce Potential
19 Aug 2025
Marketers Are ‘Being Chased by the Bear’ of AI as Tech Transforms Advertising: PMG’s Sam Bloom
19 Aug 2025
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