United Airlines’ Maggie Schmerin: We’re Turning ‘Connections’ Into Brand Loyalty Moments

ORLANDO, FL — United Airlines uses real-time operational data to hold connecting flights for delayed passengers. The airline, which is about to celebrate its centennial year, does so when the delay won’t impact final arrival times. Travelers worried about a missed connection receive a text with reassuring messages that transform potential stress into brand loyalty […]

 
 

Beet.TV on the Sea: Dolphins Spotted off the Dalmation Coast!

OFF THE COAST OF SPLIT, CROATIA — Aboard a small cabin cruiser for a day of beach going and lunching around the small islands off of Split, your correspondent and his family were fortunate to observe a group of 15 or so dolphins swimming in the middle of the channel, about two miles from the […]

 
 

The New York Times Reports: “Prosperity After the Bombs Stopped”…and I’m Relaxin’ in Vieques

VIEQUES, PR — I sure was glad to get out New York early Friday morning just before the snowstorm and get down to Vieques, the Caribbean island just 10 miles off the eastern shore of Puerto Rico.  It's been five years since we discovered the place and nearly four since we've owned our home which we […]