Empathy & Creativity: VMLY&R’s Gaikowski On Human-Centered Design

Until now, many brands will simply have looked at customers as, well, customers. But, increasingly, the demands of recognizing diversity – and the profits that can come from doing so – are compelling them to understand distinct groups of people. It is a practice called human-centered design. In this video interview with Beet.TV, Jason Gaikowski, […]