COLOGNE – When you have more than 4,000 partners in the app marketing space, you have a pretty good understanding of one of the biggest pain points. “What we see in our data is that users are using apps more frequently but for a shorter period of time,” says Ben Jeger, Managing Director, DACH & Nordix, AppsFlyer.
“Given this challenge there’s a real need to go beyond the install and go beyond the user acquisition and focus on engagement,” Jeger adds.
In this interview with Beet.TV at the recent DMEXCO conference, Jeger talks about the ways of measuring the value of app marketing campaigns and the role that companies like Criteo are playing in that effort.
AppsFlyer helps its app marketing customers collect and surface data “to understand, for example, the impressions and clicks and installs and then further down the funnel within the app all the events that happened and attribute these to a specific source.”
A typical example could be an advertiser running multiple campaigns across Facebook, Instagram, Google, Twitter, Pinterest, Snapchat and some Tencent social apps in China, according to Jeger. It would want to try to make sense of the performance and how much each of the campaigns cost versus the revenue generated.
“We enable them to do that by having partnerships with all of these companies and being official measurement partners for those companies and putting revenue against cost,” says Jeger.
One of AppsFlyer’s more than 4,000 partners is retargeting specialist Criteo, which “focuses on one of the huge pain points of app marketers. Getting users into the app and then retaining them and keeping them engaged. There’s a huge retention issue when it comes to apps and Criteo is fighting that head on by providing campaigns to get users back into the app.”
Moving beyond user acquisition to focus on engagement, using very personalized and non-intrusive messaging, “is the holy grail of where we need to go as an industry,” Jeger says.
But there’s a learning curve that could be steepened if more people knew the kinds of data that are available and the most sophisticated ways of employing that data. “I think we should be seeing more and more apps in the next year being at the place where they can get to that kind of level of communication.”
This interview is part of a series titled Advertising Reimagined: The View from DMEXCO 2018, presented by Criteo. Please find more videos from the series here.